How to Prepare for Your Lawn Mowing Service: The Ultimate Customer Guide

When you hire a professional lawn mowing company, you aren’t just paying for someone to push a mower across your grass. You’re hiring an expert team to keep your property looking pristine, healthy, and manicured week after week.

But here’s a quick insider secret: the cleanest, sharpest cuts happen when homeowners and mowing crews work as a team.

While our crews know our local neighborhoods inside and out, every single yard has its own unique personality. A GPS can get our trucks to your curb on time, but it can't tell our team about a sticky gate latch, a hidden sprinkler head, or the exact spot in the backyard that turns into a total swamp after a heavy rain. That's why we rely so heavily on communication with our customers!

To help us give you the perfect cut every single time, here is an honest checklist of what you should tell your mowing company, and exactly what to do before the truck pulls up. Whether you live in Celina, McKinney, Fort Worth, Plano or anywhere in DFW, we can all agree each property has is unique.

What Should You Tell Your Lawn Mowing Company?

If a homeowner asks us, "What do you actually need to know about my yard?" the answer is simple: anything that changes how we cut, how we get in, or how we keep your property safe.

If any of the following apply to your lawn, letting your lawn care provider know ahead of time ensures it gets logged directly into our system for the crew to see:

1. Property Access & Gate Security

• Gate Codes and Locks: If you live in a gated neighborhood or keep a padlock on your backyard fence, we need those codes. A locked gate means a skipped backyard and a scheduling headache for everyone.
• Complex Property Lines: Digital maps can be notoriously blurry around property edges. If your lawn blends seamlessly into your neighbor’s, let us know exactly where the line sits so we don't accidentally cut the wrong grass.
• Dynamic Routing & Timing: Because our routes change dynamically based on new sign-ups, traffic, and efficiency, arrival windows can shift. This makes it nearly impossible to provide an ETA. If you have strict HOA noise hours, let us know so we can accommodate you. We don't want to get you in trouble!

2. Turf Types, Soil, & Moisture Conditions

• Your Exact Grass Type: Are we cutting Bermuda, St. Augustine, or Zoysia? Different grasses thrive at completely different cutting heights. Knowing your grass type ensures we set our mower decks to the perfect height to crowd out weeds.
• Overgrown Lawns: If your grass hasn't been cut in over a week, it needs a game plan. Cutting down overgrown turf takes more time and labor, so we need to know if it's extra tall to prevent any delays!
• Poor Drainage & Saturated Soil: If there are specific spots in your yard that stay soggy or drain poorly, point them out. Even pushmowers can leave deep ruts in wet soil, and we want to avoid that.
• Watering Days vs. Mowing Days: If your scheduled irrigation cycle runs right before or on your mowing day, the ground will be too soft or the grass too sticky. Let’s coordinate so we aren't mowing a soaked lawn.
• Rain Event Skipping: Let us know if you have a strict preference to skip service during rain events, or if you prefer we push through light showers to keep the schedule consistent.
• Biweekly Growth Surges: If you signed up for a biweekly (every two weeks) schedule but you regularly water and apply fertilizer, your grass is going to grow like wildfire. We may need to talk about switching to weekly service to keep the lawn healthy and prevent thatch buildup.

3. Yard Layout & Hidden Obstacles

• Swimming Pools & Solar Lights: Mowing right next to a pool takes extra care to keep clippings out of the water, sometimes it's simply not possible to keep 100% of grass clippings out of the pool. The same goes for solar lights—if they are placed directly in the grass instead of tucked safely into the landscaping beds, our crews need to know to avoid them so we don't cause accidental damages.
• Hidden Rocks or Pebbles: Loose gravel or landscaping stones hidden in the turf can turn into dangerous projectiles under a lawn mower blade.
• Trampolines and Playsets: Let us know if you have large backyard items like trampolines or soccer goals. It's important these items get shifted around from one visit to the next or grass may become tall and unsightly around them.

4. Outside Services & Upgrades

• Third-Party Fertilization: If you hire a separate company for your Fertilization and Weed Control, let us know their schedule. We don't want to bag your grass right after a fresh liquid application. (Granular lawn care treatments don't interfere with mowing.)
• Landscape Maintenance & Mulch: Want to automate the rest of your yard care? Let us know if you want to add regular Landscape Maintenance Services or seasonal Mulch installations to your plan. We can also take care of those stubborn weeds currently taking over your flower beds!

The Pre-Service Checklist: What to Do Before We Arrive

You don't need to do any heavy lifting, but taking five minutes on the morning of your scheduled mowing service makes a massive difference in the quality of your cut.

• Secure Pets & Clear Waste: Please keep all pets safely indoors while the crew is working. Just as importantly, please pick up any hard pet bones and scoop the yard waste. [scoopsoldiers.com]
• Clear the Clutter: Make sure the lawn and side gates are completely accessible and free of toys, garden hoses, or yard decorations.
• Move Vehicles: Move cars, trucks, or trailers away from the driveway edges and gates so our team has plenty of room to maneuver our equipment safely.
• Flag New Plants & Hazards: If you have low metal poles, hidden holes, or newly planted saplings and flowers, pop a cheap landscaping flag next to them so the crew can easily spot them.
• A BIG ONE—Test Your Sprinkler Heads: Routinely test your irrigation system for deficiencies. Look for stuck sprinkler heads, heads placed too close to the concrete, or heads that stick up too tall. Low-profile mower blades will easily clip an older or improperly installed head that doesn't retract all the way.

Ready for a Flawless Lawn?

When we match our efficient routing and professional equipment with a little bit of communication and prep from you, the result is always a perfectly manicured lawn. Follow theses tips to achieve the best communication with your lawn mowing service provider. Mowing Best believes more communication is always best!

Have a quick question about your upcoming service, or need to update your gate code? Give us a call or update your customer profile today! Want to become one of our valued local customers? Click the Get Quote button on our page to sign up today!

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